Quality: is fitness for use (Juran)
Quality Control:
It is a system where the qualities of
products or services are inspected into
to produce them economically to meet the
requirement of the purchaser. It is the
operational technique.
Quality Assurance:
It means to assure quality in a product so
that a customer can buy it with
confidence and use it for a large period
of time with satisfaction. According to
ISO, QA means,” all those planned and
systematic actions necessary to provide
adequate confidence that a product or
service will satisfy given requirements
for quality.
Quality Management system
refers to the organization's structure
for managing its processes – or
activities - that transform inputs of
resources into a product or service
which meet the organization's
objectives, such as satisfying the
customer's quality requirements,
complying to regulations, or meeting
environmental objectives.
Total Quality Management:
TQM is both philosophy and a set of
guiding principles that represent the
foundation of a continuously improving
organization. It is the application of
quantitative methods as well as human
resources to improve the whole supply
chain for customers and suppliers.
Customer:
Any one who receives or is affected by
the product, service, or process.
External Customer:
The one outside the company walls or
office/department walls or the next one
in chain who receives your product,
service or idea.
Internal Customers:
Staff members, employees or any one who
works for the interest of a company or
office or boss and expects a reward or
salary or benefit from the company or
office or boss.
Investor Customer:
The one who has invested his fortune and
finance to build a company and expects a
good return on his/her financial capital
or fortune. Shareholders, Stockholders
Social Customer:
The society at large.
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pdf file of Quality terminology
