Management e-books | Management Institutes | Home | Contact us | Privacy policy | Disclaimer


Principles and practices of Management
Organizational Behaviour
Accounting for Management
Managerial Economics
Business Communication
Business law
Production and Operations Management
Financial Management
Human Resource Management
Strategic Management
Management Information systems
Personnel Administration
HR development and training
Industrial relations and labour laws
Organizational development
Performance and potential management
Total Quality Management
Quantitative Techniques
Business Environment
Marketing Management




Total Quality Management:                                                         Bookmark and Share
Quality Terminology

Quality: is fitness for use (Juran)

Quality Control: It is a system where the qualities of products or services are inspected into to produce them economically to meet the requirement of the purchaser. It is the operational technique.

Quality Assurance: It means to assure quality in a product so that a customer can buy it with confidence and use it for a large period of time with satisfaction. According to ISO, QA means,” all those planned and systematic actions necessary to provide adequate confidence that a product or service will satisfy given requirements for quality.

Quality Management system refers to the organization's structure for managing its processes – or activities - that transform inputs of resources into a product or service which meet the organization's objectives, such as satisfying the customer's quality requirements, complying to regulations, or meeting environmental objectives.

Total Quality Management: TQM is both philosophy and a set of guiding principles that represent the foundation of a continuously improving organization. It is the application of quantitative methods as well as human resources to improve the whole supply chain for customers and suppliers.

Customer: Any one who receives or is affected by the product, service, or process.

External Customer: The one outside the company walls or office/department walls or the next one in chain who receives your product, service or idea.

Internal Customers: Staff members, employees or any one who works for the interest of a company or office or boss and expects a reward or salary or benefit from the company or office or boss.

Investor Customer: The one who has invested his fortune and finance to build a company and expects a good return on his/her financial capital or fortune. Shareholders, Stockholders

Social Customer: The society at large.


 Download pdf file of Quality terminology



2009 websu-kat