The type of performance appraisal system utilized depends on its purpose.
If the major emphasis is on selecting
people for promotion, training, and
merit pay increases, a traditional
method such as rating scales may be most
appropriate. Collaborative methods are
designed to assist employees in
developing and becoming more effective.
a.
360-Degree Feedback:- Involves input from multiple levels
within the firm and external sources as
well.
b.
Rating Scales:-Rates employees according to defined
factors. The factors chosen for
evaluation are typically of two types:
job related and personal
characteristics.
c.
Critical Incidents:-Requires written records be kept of
highly favorable and highly unfavorable
work actions.
d.
Essay:-The rater simply writes a brief narrative
describing the employee’s performance.
This method tends to focus on extreme
behavior in the employee’s work rather
than routine day-to-day performance.
e.
Work Standards:-Compares each employee’s performance to a
predetermined standard, or expected
level of output.
f.
Ranking:-The rater simply places all employees in a
given group in rank order on the basis
of their overall performance. Paired
comparison is a variation of the ranking
method that involves comparing the
performance of each employee with every
other employee in the group.
g.
Forced Distribution:-An appraisal approach where the rater
is required to assign individuals in the
work group to a limited number of
categories similar to a normal frequency
distribution.
h.
Forced-Choice And Weighted Checklist Performance
Reports:-The forced-choice performance report is a technique in which the
appraiser is given a series of
statements about an individual and the
rater indicates which items are most or
least descriptive of the employee. The
weighted checklist performance report is
a technique whereby the rater completes
a form similar to the forced-choice
performance report, but the various
responses have been assigned different
weights.
i.
Behaviorally Anchored Rating Scales:-A
performance appraisal method that
combines elements of the traditional
rating scales and critical incidents
methods.
j.
Results-Based Systems:-In
a result-based system the superior and
the subordinate jointly agree on
objectives for the next appraisal
period.
k.
Assessment Centers:-Recognizing the differences in
purposes, and the difficulty that a PA
system will have in achieving both aims,
some firms opt to use an assessment
center as an adjunct to their appraisal
system
l.
Management by objectives (MBO) :-It
is a goal-oriented performance appraisal
method, requires that supervisors and
employees determine objectives for
employees to meet during the rating
period, and the employees appraise how
well they have achieved their objectives
m.
The Appraisal Interview
The appraisal interview is the Achilles’ heel of the
entire evaluation process.
·
Scheduling the Interview—Supervisors
usually conduct a formal appraisal
interview at the end of an employee’s
appraisal period.
·
Interview Structure—A successful appraisal interview
should be structured in a way that
allows both the supervisor and the
subordinate to view it as a problem
solving rather than a faultfinding
session.
·
Use of Praise and Criticism—Praise
should be provided when warranted, but
it can have only limited value if not
clearly deserved. Criticism, even if
warranted, is especially difficult to
give.
·
Employees’ Role—Two weeks or so before the review, they
should go through their diary or files
and make a note of every project worked
on, regardless of whether they were
successful or not.
·
Use of Software—Computer software is available for recording
the appraisal data.
·
Concluding the Interview—Ideally,
employees will leave the interview with
positive feelings about management, the
company, the job, and themselves.
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